With whom you will CELLebrate
The mission has started. We are starting our own battery cell production in our Battery Valley and ramping up our global headquarters for global cell production. This includes ESS (Energy Storage System) and non-automotive applications. The ESS organisation takes care of the upstream storage value chain. Our responsibilities include research, pre-development of materials and components, series development, prototyping, testing and analyses of ESS components & storage systems.
How you will CELLebrate
- Support in the conceptualisation & planning of customer service processes for the support of battery energy storage systems (BESS)
- Independent development of a catalogue of criteria to identify suitable customer service providers (external or from the VW Group)
- Development of a customer satisfaction system for BESS customers (differentiation of the system according to user-customer and retailer-customer)
- Independent development of an evaluation matrix for the selection of suitable customer service providers
- Implementation of the evaluation matrix in the creation of specifications and tenders
- Supporting procurement to ensure the timely availability of customer service resources
- Coordination and planning management of customer service providers
- Preparation and creation of decision aids and decision templates for committees
- Support in the development and implementation of an interface function "Market or customer with PowerCo quality assurance and production"
What you need for our CELLebration
- Successfully completed training as a technician/business administrator or technical degree, ideally in the field of energy systems engineering
- At least 3 years of professional experience in technical project planning and project management desirable
- Good knowledge of common software programmes (MS Office) and knowledge of CRM systems
- General technical understanding of mechanical engineering
- Experience in operational after sales and after sales business development projects, ideally in the energy systems and/or commercial vehicle automotive sector
- High customer focus, strong experience in CRM/customer loyalty management
- Independent, autonomous, structured, reliable and careful way of working
- Ability to work in a team combined with appreciative assertiveness, experience in dealing with customers and suppliers
- Business fluent in written and spoken German and English, further foreign language skills desirable
- Analytical thinking and problem-solving skills
- Good knowledge of and keen interest in the topics of renewable energy generation, energy management and energy storage
What else can you bring
- Desire and motivation to tackle something new
- Curiosity and a high degree of willingness to learn
- Interest in electrical engineering or battery technologies
- Strong understanding of organisation and quality
- Intercultural competence and a confident manner in an international environment as well as a willingness to travel
What to look forward to
- Flexible working hours from 28 to 40h per week
- Possibility of a 4-day-week (up to 35h per week)
- 30 days paid + 10 days unpaid leave
- Mobile work options
- Relocation support
- More benefits to come
We believe that the best results are created in a diverse and inclusive environment.
Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.
Requisition Number: 1761
