ITSM Coordinator (all genders)

 Information Technology I Professionals

With whom you will CELLebrate

The mission has started. We proudly announce that in our Battery Valley we are starting our own battery cell production and the ramp up of our worldwide headquarters for global cell manufacturing. In this, the tasks and requirements of the unit Information Technology are varied. IT takes care all matters relating to information technology, i.e. electronic data processing. The responsibilities vary from IT-infrastructure to digitization of the organization to the operational use of electronic data processing throughout the organization.

How you will CELLebrate

• Focus on maintaining service level agreements and ensuring service quality 
• Managing the overall delivery of IT services to customers or internal stakeholders
• Focus on maintaining service level agreements and ensuring service quality 
• Managing of customer relationships
• Ensuring a smooth transition of new or changed services into the production environment 
• Monitoring and controlling ongoing operations of IT services to meet SLAs and effectively resolve issues 
• Continuously evaluation and improvement of processes to ensure that services are delivered efficiently and effectively 
• Coordinating of Incident-, Problem- and Change process and other relevant processes to ensure alignment

What you need for our CELLebration

• Master´s degree in Computer Science, IT or a related field 
• Current / certified  knowledge in ITIL Service Management 
• Detailed knowledge of ITIL and service management processes 
• Working experience of IT Service management tools e.g. ServiceNow
• Able to present technical information clearly to a non-technical audience
• Strong problem-solving and analytical skills
• Excellent oral and written communication skills (in English)

What else can you bring

• Effective project management and facilitation skills
• IT Risk management in an operational environment

What to look forward to

• Flexible working hours from 28 to 40h per week
• Possibility of a 4-day-week (up to 35h per week)
• 30 days paid + 10 days unpaid leave
• Mobile work options
• Relocation support
• More benefits to come

We believe that the best results are created in a diverse and inclusive environment. 
Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.

Requisition Number: 1664