ITIL Incident Process Analyst (all genders)

 Information Technology I Professionals

With whom you will CELLebrate

The mission has started. We proudly announce that in our Battery Valley we are starting our own battery cell production and the ramp up of our worldwide headquarters for global cell manufacturing. In this, the tasks and requirements of the unit Information Technology are varied. IT takes care all matters relating to information technology, i.e. electronic data processing. The responsibilities vary from IT-infrastructure to digitization of the organization to the operational use of electronic data processing throughout the organization. 

How you will CELLebrate

• Developing and maintaining the incident management system with respective stakeholders
• Driving the efficiency and effectiveness of the incident management process as well as producing management information, including KPIs and reports
• Monitoring the effectiveness of incident management and making recommendations for improvement
• Driving, developing, managing and maintaining the major incident process and associated procedures as well as reviewing and auditing the incident management process
• Ensuring that all IT teams follow the incident management process for every incident including escalations 
• Responsibility for the fast detection, categorization and coordination of incidents to minimize service interruptions 
• Analyzing root causes of incidents, developing resolution strategies and implementing service recovery actions 
• Clear and timely communication of incident status to stakeholders and reporting on incident resolution 
• Contribute to the identification of root causes and preventive measures for recurrent incidents and to the continuous improvement of incident management processes 
• Creating and maintaining incident documentation, logging activities and actions, and ensuring incident information is available for future reference

What you need for our CELLebration

• Degree in Computer Science, IT or a related field 
• Current / certified  knowledge in ITIL Service Management 
• Detailed knowledge of ITIL and service management processes 
• Working experience of IT Service management tools e.g. ServiceNow
• Able to present technical information clearly to a non-technical audience
• Strong problem-solving and analytical skills
• Excellent oral and written communication skills (in English)

What else can you bring

• Effective project management and facilitation skills
• IT Risk management in an operational environment

What to look forward to

• Flexible working hours from 28 to 40h per week
• Possibility of a 4-day-week (up to 35h per week)
• 30 days paid + 10 days unpaid leave
• Mobile work options
• Relocation support
• More benefits to come

We believe that the best results are created in a diverse and inclusive environment. 
Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.

Requisition Number: 1704