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Date:  Jul 7, 2025
Location: 

Salzgitter, DE

Company:  PowerCo SE
Level of Experience:  Professionals
Job Function:  Information Technology
Job ID:  3947

Expert ITSM Problem and Change Process Coordination (all genders)

 
Who we are

The mission has started. We proudly announce that in our Battery Valley we are starting our own battery cell production and the ramp up of our worldwide headquarters for global cell manufacturing. In this, the tasks and requirements of the unit Information Technology are varied. IT takes care all matters relating to information technology, i.e. electronic data processing. The responsibilities vary from IT-infrastructure to digitization of the organization to the operational use of electronic data processing throughout the organization.

  
 
Your role and key responsibilities
  • Developing and maintaining the problem and change management system and processes with respective stakeholders 
  • Monitoring and steering the efficiency and effectiveness of the problem and change management processes as well as producing management information, including KPIs and reports
  • Conducting post-incident reviews and lessons learned sessions in alignment with the incident process analyst
  • Ensuring that all IT teams follow the problem and change management processes including escalations
  • Responsibility for the identification and analyzation of recurring IT problems and their root causes
  • Developing and implementing measures for problem resolution and prevention
  • Clear and timely communication of problem status to stakeholders and reporting on problem resolution 
  • Creating and maintaining problem documentation, logging activities and actions, and ensuring problem information is available for future reference
  • Lead the Change Advisory Board (CAB) and conduct regular CAB meetings
  • Monitoring the implementation of changes, tracking progress and evaluating the success of changes to the IT landscape
  • Assessing the impact and risks of changes
  • Ensuring all changes are authorized and documented according to ITIL processes
  • Ensuring that changes adhere to relevant policies, procedures and compliance standards
  
 
What you bring to the team
  • Degree in IT or a related field 
  • Current and certified  knowledge in ITIL Service Management 
  • Working experience and knowledge of ITIL and service management processes 
  • Working experience of IT Service management tools e.g. ServiceNow
  • Able to present technical information clearly to a non-technical audience
  • Strong problem-solving and analytical skills
  • Excellent oral and written communication skills (in German & English)
  
 
What makes you stand out
  • Relevant certifications
  • Effective project management and facilitation skills
  • IT Risk management in an operational environment
 
What to look forward to
  • Flexible working hours from 28 to 40h per week
  • Possibility of a 4-day-week (up to 35h per week)
  • 30 days paid + 10 days unpaid leave
  • Mobile work options
  • Relocation support
  • More benefits to come
   
Company:  PowerCo SE
Location: 

Salzgitter, DE

Job Function:  Information Technology
Level of Experience:  Professionals
Job ID:  3947
Date:  Jul 7, 2025

Are you a battery believer?

PowerCo was founded in 2022 to become a global battery champion. Headquartered in Germany, we are currently ramping up gigafactories in Salzgitter, Valencia and St. Thomas in Canada with a total volume of up to 200 GWh. We are integrating the entire value chain and building a supply chain as local as possible. With that we are driving the development of a strong, sustainable battery industry in Europe and North America.

Questions?

For all the questions you may have, take a look into our FAQ.
Your question is not answered in the FAQ? Feel free to reach out to our colleagues.

📧 careers@powerco.de

Benefits

Gain more insights in our benefits for Professionals or Future Talents

Diversity, Equity and Inclusion

We believe that the best results are created in a diverse and inclusive environment. 
Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.

Apply now »