Customer Logistics Specialist

We are proud to announce the launch of Volkswagen Group’s largest cell factory, PowerCo, in St. Thomas. This is more than just a job – it’s a unique opportunity to shape the future of sustainable energy. Join us as we ramp up operations and help build a world-class company.

At PowerCo, we believe in fostering an environment where ambition meets collaboration, and where flexibility and creativity thrive. You'll be part of a diverse, talented team that is shaping the future of battery production. You’ll have the chance to advance your career while working alongside passionate colleagues who share a vision of making a lasting impact on the world.

Are you ready to be part of something exciting? Power up your career with us!

The Customer Logistics Specialist is responsible for coordinating all activities related to the planning and control of outbound shipments of finished battery cells. In the ramp-up phase, this role will define, align, adopt and implement outbound logistics standard processes, including defining IT software requirements. In the series phase, this role ensures that shipment schedules are met by monitoring finished goods inventory and aligning with dispatch timelines. In addition, the Specialist manages all logistics-related claims, including investigating complaints, processing claims, and arranging replacement deliveries as needed. The position also conducts complaint analyses, identifies root causes, and collaborates with cross-functional teams to define and implement corrective and preventive measures that enhance overall logistics performance. 

This is a flex hybrid work structure, where employees can work both remotely and on-site at our St. Thomas location.

• Implement and localize PowerCo standard logistics processes and information flows with the main focus on outbound/customer logistics for the St. Thomas facility. Suggest, define and align local adaptations to outbound/customer logistics processes based on standards and concepts provided by PowerCo headquarters, continually improving for increased efficiency and ensuring scalability.
•  Define regional guidelines for all partners in the distribution chain for a standardized process for customer service for PowerCo Canada, in alignment with PowerCo headquarters.
• Coordinate outbound deliveries to OEM customers, with a primary focus on rail (boxcar) transportation across North America.
• Define, align, and maintain logistical premises with OEMs, including order management, communication flows, shipment execution, documentation, packaging, labelling, transportation modes, and claims management.
• Plan, define, and implement import and export processes for PowerCo Canada in coordination with internal stakeholders and external service providers, ensuring compliance with Canadian customs regulations and international trade requirements.
• Apply Dangerous Goods and packaging certifications, ensuring future shipments meet regulatory, safety, and customer-specific standards.
• Collaborate with internal departments and PowerCo headquarters to support final implementation, ramp-up, and go-live activities for new programs and series production.
• Monitor logistics performance and drive continuous improvement initiatives to enhance service reliability, compliance, and cost efficiency.
• Control dispatch activities in accordance with the dispatch schedule (daily, weekly, and 4-week planning).
• Plan and secure operational carrier capacity, including special transport arrangements when required.
• Monitor and manage finished goods inventory to ensure timely order fulfillment.
• Collaborate with production steering, and other departments to ensure adherence to the dispatch plan.
• Manage container operations, including inventory control, condition monitoring, repairs, exchanges, and cleanliness standards.
• Receive, investigate, and process logistics-related customer complaints (e.g., container condition, quantity discrepancies, incorrect deliveries, labeling issues).

Attractive Remuneration: The expected competitive compensation range for this position is $78,260 - $117,380 CAD, which includes base pay and target amount of short term incentive plan.

• In addition we offer competitive benefits: our program is flexible to allow you to make the selections and get the coverage you need.

• Pension and Retirement Savings: We contribute to a Registered Pension Plan and matching contribution to a retirement savings plan

• Employee Assistance Plan: We offer an Employee Assistance Plan which can support you in mental health, physical wellness and overall wellbeing.

• Vacation Allowance: We offer our employees competitive paid time off. Plus, you don’t need to take any vacation days from December 24 to December 31.

• Opportunities for development.

• Relocation Support.

• Opportunities to participate in exciting company events that give back to the community.

We are committed to fair and equitable compensation practices. Our compensation is determined based on a combination of factors including but not limited too relevant years of experience, education, and alignment with the responsibilities and qualifications outlined in the job description.

This posting is for a currently vacant role.

We believe that the best results are created in a diverse and inclusive environment.

Therefore, all qualified applications will be considered for employment regardless of age, race, religion, gender (identity), sexual orientation, national origin or disability.

PowerCo Canada Inc. is committed to providing accommodations for people with disabilities including during the application process. If you require an accommodation because of a disability, we will work with you to determine what reasonable accommodation may be available to meet your needs whether it be as an applicant or an employee. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Recruiter who will consult with you to determine an appropriate and reasonable accommodation.

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